FAQs for proLibro™
All about how to get started on proLibro™ and how to start using the fundamental components.
What is proLibro™? | Welcome to proLibro™ – the most powerful and responsive reference content delivery system available today!
|
How do I download the app? | To set-up a proLibro™ account you need to download the proLibro™ app via the unique link provided to you for windows and web. Android and iOS version of the application can be downloaded from the Play Store and App Store respectively. |
How do I get started and set up an account? | To get started with the proLibro™ products suite, reach out to sales@cognilore.com |
What are the system requirements for proLibro™? | proLibro™ Build was built and tested for use on Windows 7 and Windows 10 systems. proLibro™ Build uses the Microsoft .NET Framework version 4. The installer will install this requirement. proLibro™ Connect is a web application which requires the most updated version of your browser of choice. proLibro™ View is available on Windows, MacOS, Android and iOS and requires the latest version of the operating system to be installed on your chosen devices. |
All about how to get started on proLibro™ and how it benefits publishers:
How does proLibro™ help publishers? | proLibro™ is the digital publishing technology of choice for organizations who want deliver digital versions of high-volume, information-dense reference Titles; helping publishers not only distribute propritery content to their audience but also monetize their content to generate revenue. |
What is the USP of proLibro™ compared to it’s competitors? | proLibro™ provides a fully integrated AI based solution |
How can I request for case studies for existing clients? | To learn more about the proLibro™ products suite and case studies, please reach out to sales@cognilore.com |
Can I get a demo for the proLibro™ applications? | To book a demo, please reach out to us here https://www.proLibro™.com/contact/. |
How much will it cost me? | The investment for the product depends on the number of user licences and total publications/ documents required by your business. Please contact sales@cognilore.com for more information. |
Expanding on getting started, all about the main features of proLibro™. Can often be redirected to a knowledge base.
What are the main features of proLibro™? | Here are a few of our features.
|
Can I request for custom features to be developed? | Yes, we allow clients to request for customized features that support their business use cases; please reach out to sales@cognilore.com for more details. |
What are the supported platforms and devices for proLibro™? | The proLibro™ products suite is available multi-platform – Windows, MacOS, Android and iOS. |
How do I change the language? | The proLibro™ products suite is in ENG and FR. We can develop for other lanagues as required. |
How do I use the [service] in a different region? | You will be able to download the proLibro™ software in your respective country’s PlayStore and AppStore. |
How much it costs/subscription options, what types of payment are accepted and how to cancel a subscription.
How do I reset my password? | To reset your password, reach out to your IT department or your Enterprise Identity Cloud provider. |
How do I update my profile/account? | To update your account, reach out to the system administrator. |
What types of payment do you accept? | We accept multiple payment methods, reach out to sales@cognilore.com for more information. |
How do I add more users? | You can purchase add-on bundles to increase your number of users for the proLibro™ view. Please reach out to sales@cognilore.com with your request or your selected partner. |
All about how to resolve common issues.
I cannot login to my account. What do I do? | If you are having trouble accessing your account, reach out to your system administrator or IT department for support. |
I am having technical troubles. I can’t solve the issue, what do I do? | If you are having technical problems, please reach out to support@cognilore.com with your name, email, address, description of issue, details of your OS and device and screenshots (if available). Providing us with as much information as you can will help our technical team support you as fast as they can |
How do I reach out to customer support? | To talk to our customer support, please email support@cognilore.com. |