Privacy Policy

This Privacy Policy governs the manner in which CogniLore Inc. collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.prolibro.com and www.cognilore.com websites (“Sites”) and the proLibro eReader software (“Software”). This privacy policy applies to the Sites and all products and services offered by CogniLore Inc.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Sites or within our Software. Users may be asked for their, as appropriate, name, email address, mailing address, phone number, or credit card information. Users may, however, visit our Sites anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifying information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include the browser name, the type of computer and technical information about the Users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Sites may not function properly.

How We Use Collected Information

CogniLore Inc. may collect and use Users personal information for the following purposes:

To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Sites or Software.

To improve our Site

We may use feedback you provide to improve our products and services.

To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. We do not store credit card information within our systems.

To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails

We may use the email address to send User information and updates pertaining to their order, use of the Sites, or use of the Software, particularly when an update to any of these has taken place. It may also be used to respond to User inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they may receive emails that may include company news, updates, related product or service information, or other similar communications. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

To conduct research and analysis

We may use aggregated statistical information regarding the access and use of our Site or Applications to understand User usage patterns in an effort to improve the Site or Applications performance, content, and functionality.

How We Protect your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Sites.

Sensitive and private data exchange between the Sites and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this Privacy Policy

CogniLore Inc. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of these Terms

By using these Sites or our Software, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Sites or our Software. Your continued use of the Sites or our Software following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us using the information on this website.